Services

On-Demand Support

On-Demand Technical Support provides you with immediate access to the expertise needed to support your critical infrastructure.

Our service enables you to make changes, upgrade systems, troubleshoot issues, or consult on future plans without the need to schedule a consultant days or weeks in advance. You can access the necessary skills exactly when you need them.

Our straightforward approach ensures peace of mind during support and change management while minimizing risks.

Features
• Direct Access to Expertise
• Remote Telephone Support
• Remote Moves, Adds, Changes (MAC)
• Onsite Engineering and Consultancy
• End of Life Review
• Cost-Effective Skills Access
• Initial Posture Audit
• Defined Deliverables
• Flexible Packages to Meet Demand
• De-risked Deployments for Customers, Partners, and Vendors
• Annual Peace of Mind

Benefits
Our service delivery method reduces the risks of solution deployments by leveraging the extensive skills, certifications, and experience of our consultants.

• Reduced Risk: We plan, review, and implement changes, preventing unexpected outages and filling skills gaps.
• Cost Savings: Access the necessary expertise at a lower cost, enhancing service levels.
• Immediate Access: Obtain the skills you need promptly, ensuring efficient and effective support.

Our On-Demand Technical Support service is designed to provide you with reliable, high-quality assistance, improving your operational efficiency and stability.